Refund Policy

How we handle disputes, chargebacks, and credit reversals

Hassle-free resolution

We stand behind every credit

Image to Layers is a digital service that processes images in the cloud. If a layer job fails, we refund the credits automatically (or manually upon request), typically within 3 business days.

Last updated: December 3, 2025

Refund eligibility

A layer job fails due to a server-side error (credits deducted but no successful output delivered).
The output is incomplete due to a system issue (e.g., missing layers, corrupted download) and we cannot re-run successfully.
Refund requests must be made within 7 days of purchase.
Duplicate charges within the same 24-hour window.

How to request

Send an email to support@imagetolayers.com with your account email, order ID (if applicable), job ID, and a short description of what went wrong. We review requests in the order received.

Requests must be filed within 7 calendar days of purchase.
We may ask for the job ID and logs/metadata. Any files shared for troubleshooting are deleted after verification.
Approved refunds are issued via the original payment method through Creem.io.

Chargebacks & disputes

Because Image to Layers is a pay-per-job service, unauthorized disputes negatively impact our ability to operate. If you disagree with a charge, contact us first—we can reverse credits faster than card networks.

Fraudulent disputes or refunds requested after delivering successful outputs may lead to account suspension and forfeited remaining credits.

Non-refundable scenarios

The 24-Hour Pass is non-refundable after substantial successful usage (e.g., multiple completed jobs and downloads).
Subscription renewals are non-refundable if not cancelled before the renewal date.
Requests made after the 7-day window.
Any manual edits or downstream usage after downloading a successful output.

Nothing in this Refund Policy limits any refund, withdrawal, cancellation, or other consumer rights that cannot be waived under applicable law.